[LG Cloud] Partial Service Discontinuation Announcement

Dear valued clients,

Thank you for your patronage to LG Cloud up until now.
We wish to inform you that a portion of LG Cloud services will be discontinued as of December 30th, 2015 due to changes in operation policies.

  • Date of Effect : December 30th, 2015 at 00:00 (GMT +0)
  • Services to be Discontinued
    : LG Cloud’s TV app, mobile(Android, iOS) app, PC app, website(lgecloud.com)
    : LG Cloud synced with Gallery, Music, and File Manager(Polaris Office) on LG Smartphones
  • Continuing Services
    : LG Cloud synced with the LG Backup app on LG smartphones (Discontinuation expected on Septermber 1, 2016)
    : LG Cloud synced with LG Smart TV's AvatarBook app (Discontinuation expected on June 30, 2016)
    : LG Cloud synced with LG 3D camcorders (Discontinuation expected on June 30, 2016)
  • Data Backup Guide
    - Backup will not be supported after January 31st, 2016, so please back up your data within the timeframe provided.

    [Data backup via LG Cloud’s PC app]

    1. Connect to LG Cloud's backup website(backup.lgecloud.com), then click 'Download' at the bottom.
    2. Download and set up the PC app.
    3. Log in to LG Cloud's PC app, then check the files you wish to back up.
    4. Click the 'Download' button.
    5. Back up the files to a folder under 'My Computer'(Go to ‘Settings' to change the backup destination.)

    [Data backup via LG Cloud’s backup website]

    1. Connect to LG Cloud's backup website(backup.lgecloud.com)
    2. Check the files you wish to download
    3. Click 'Download,' then select 'Save.'
  • Go to FAQ
    Please refer to our FAQ section for more information.

We thank you once again for your patronage and contribution to LG Cloud until the very end.

Respectfully, LG Cloud